Terms of sale

These General Conditions of Contract govern the online sale of products offered by the site www.ventiduegroup.com., owned by the company Ventidue S.r.l. with registered offices and headquarters in Via Mons. G. Babolin 13-35024 Bovolenta (PD) - PI / CF 04522850280, R.E.A. PD 396783 - Reg. Imp. PD 04522850280 - Tel. +39 049 5855295 - Fax +39 049 9774133 - E-mail: info@ventiduegroup.com - Legal Mail ventiduegroup@pec.it

Art. 1 Conclusion of contract

1.1 Orders are to be considered subject to acceptance of VentidueS.r.l. The correct order is confirmed by Ventidue S.r.l. by a reply via email sent to the email address supplied by the customer. This confirmation message contains the order number, order date, billing information, and recipient of the goods, details and merchandise prices inclusive of VAT, transport service and additional services, payment methods, Ventidue S.r.l. data, notes and customer warnings. Once we receive the order from the customer and we verify the payment, Ventidue S.r.l. takes the first steps related to the preparation and shipment of the goods.

1.2 The selection of the products presented on the site is subject to their availability.

1.3 All prices of items offered on the site Ventiduegroup.com are VAT excluded, expressed in Euro and refer only to purchases made via the Internet, net of transport costs. Ventidue S.r.l. reserves the right to change the prices displayed at any time, with the exception of orders already placed by the parties that will not change in price.

1.4 The Customer is hereby made aware that the technical data sheets and product images may not be perfectly corresponding to the real characteristics of each product and may differ in color and/or size and must therefore be considered purely indicative.

Art. 2 Acceptance of the General Conditions of Sale

2.1. Once the customer has sent his purchase order and the receipt of the order confirmation via the internet, he unconditionally accepts and agrees to comply in its business with VentidueS.r.l.to these Terms and Conditions, stating that he has read and accepted all the information provided to him, and also recognizes that the Seller shall not be bound by other conditions, unless otherwise agreed in writing.

2.2 The Customer declares that he has examined the General Conditions of Sale before forwarding its purchase order and he undertakes, once the online purchasing process is concluded, to print or make an electronic copy, and to retain the already examined and accepted Conditions, following the purposes of Articles. 3:04 d. lgs. 185/99 and d. lgs. 206/2005.

Art. 3 Payment

Ventiduegroup.com accepts the following methods of payment:

Credit card through PayPal.

The amount will be charged to the card at the time of the order confirmation.

Art. 4 Delivery

4.1 For every order placed on www.ventiduegroup.com, Ventidue S.r.l. emits a regular invoice for the order accompanying the shipped item. In order to issue the invoice, unless otherwise stated,the information about the order,provided by the customer through the internet and which is listed in the confirmation of the order, shall be deemed authentic. It is not possible to modify the bill after the issuance thereof.

4.2 The costs of delivery of goods purchased on ventiduegroup.com are charged when we close the order and they will be calculated based on the amount of goods ordered. Ventidue S.r.l. ships throughout Italy, except Livigno, Campione d'Italia, PO Boxes and general delivery. For shipments out of Europe, conditions and procedures must be defined with VentidueS.r.l.

4.3 The goods will be delivered in between 3 and 10 working days. Ventidue S.r.l. is exempt from any liability for delays and / or non-delivery due to unforeseeable circumstances or force majeure (but not limited to accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods, heavy snowfalls and similar events) for reasons still attributable to the carrier.

4.4 The standard delivery, unless otherwise agreed in writing between the parties, will occur at the following hours: from Monday to Friday, 9.00 - 13.00/ 14.00 - 18.00, except on holidays. The service for unloading and delivery made in ways that require an exceptional and accessory performance,must be specified by the customer at the time of filling in of the order form (e.g. deliveries to the both upper and lower floors, in the Limited Traffic Zone or pedestrian zone, in uneasy places, on smaller islands or in all other causes of difficult deliveries and in any other cases of excessive use of operating time). Ventidue S.r.l. is not responsible for any delivery delays or additional costs charged to the customer for the case in which an incomplete or wrong address is provided.

4.5 The ordered goods are covered by insurance for the entire duration of the shipment. It is the customer’s responsibility to verifythe number of packages and product integrity upon receipt of the goods. In case the goods, at the time of the audit with the courier, might be damaged or not intact, the customer has the right to refuse acceptance of the product and / or indicate it in the appropriate section of the appropriate courier’s form named "special reserve" in which he can describe the damage and communicate it to Ventidue S.r.l.(by fax: 049 9774133 or by  e-mail: info@ventiduegroup.com) within 2 working days. It would be good to take pictures and to send them. In the absence of any objection in the foreseen time lapse, no objection regarding the non integrity of the delivered products will be accepted.

4.6 The courier will make two delivery attempts; after the second attempt, the order remains in storage at the warehouses of the courier. If you fail to collect it within 3 working days at the courier’s warehousesthe order will be automatically canceled because ofa repeated inability to deliver it to the address specified by the Customer.


Art. 5 Complaints

5.1 The customer is required to inspect the goods within 5 days of delivery. Any defects of conformity must be communicated to Ventidue S.r.l. within 5 days from receipt via e-mail to info@ventiduegroup.com, pointing to the article  number, details and photographs of the defect.
In case of lack of conformity (verified and confirmed by the parties) VentidueS.r.l. will provide the replacement of the product, without any cost for the Customer.

5.6 Ventidue S.r.l. does not accept any responsibility for any misuse of the products.

Art. 6 Right of withdrawal

6.1 Following Article. 5 DL 185/1999, the customer is entitled to rescind the purchase contract for any reason, by providing a valid explanation and without penalty, except as described in paragraph 6.3.

6.2. In order to exercise this right, the customer must send Ventidue S.r.l. a notice within 5 working days from the date of receipt of the goods. This notice shall be sent, by registered letter with acknowledgment of receipt, addressed to:

Ventidue S.r.l.
Via Mons. G. Babolin 13
35024 Bovolenta (PD)
or by telegram or fax sent within the said period of five days and followed by a confirmation letter with acknowledgment of receipt, sent until 48 hours. Once such notice of withdrawal arrives, Ventidue S.r.l. will quickly inform the customer and give him instructions on how to return the goods to be sent to Ventidue S.r.l. within 7 days from authorization.

6.3 The right of withdrawal is subject to the following conditions:
• The law applies to productspurchased in their entirety; it can be exercised only on the withdrawal of the product purchased;
• The product must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); in any case it should be avoided to attach labels or tape directly on the packaging of the product;
• according to law, the shipping fees for the return of the products are charged to the customer;
• The shipment is under the responsibility of the customer, until the arrival in our warehouse is certified;
• If the goods are damaged during transport, Ventidue S.r.l. will inform the customer and cancel the request for withdrawal;
• Ventidue S.r.l. is not responsible in any way for damage, theft / loss of goods returned by uninsured shipments.

6.4. Without prejudice to any repair costs for damage to the original, Ventidue S.r.l. will refund the customer the full amount paid, less shipping costs incurred, within 14 days of return of goods, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Buyer shall provide, with the request, the bank coordinates on which to obtain reimbursement (IBAN of the invoice).

6.5. The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Ventidue S.r.l. finds:
• the lack of external and / or internal packaging;
• the absence of product components;
• damage to the product for reasons other than transportation.


Art. 7 Law and Jurisdiction

7.1 This agreement shall be governed by Italian law.

7.2 The Court of Padua will respond for all disputes arising from the application or interpretation of this contract.